Privacy Policy

Effective Date: November 17, 2025

This Policy is primarily governed by the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 (IT Act), and outlines how we collect, use, and share your personal data.

1. Introduction and Acceptance

By booking or using Our services (via www.mypratham.com, Pratham Training and consulting), you clearly state that you have read, understood, and agreed to the terms of this Privacy Policy. Your use of our services constitutes your free, specific, informed, unconditional, and unambiguous consent to the collection and processing of your data as described herein.

2. Information Collected (Data Minimization)

Personally Identifiable Information (PII)

Contact Details: Name, phone number, email address, physical address (for service delivery).
Booking Details: Service requested, preferred time, and any specific instructions.
Payment Information: Applicable information processed through third-party payment gateways.
Location Data: If using an app, location services might be used to assign the nearest technician (explicit consent obtained).

Non-Personal Information/Usage Data

Device Information, IP address, browser type, operating system, and device ID (for app usage). Usage Data (pages visited, services viewed, time spent, and interaction patterns) are collected for analytics and service improvement.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies for website functionality, analytics, and marketing. Users should be informed about how to manage cookie preferences.

3. How Information is Used

Service Delivery: To schedule appointments, dispatch technicians, provide estimates, and complete the requested service.

Communication: To send service confirmations, updates, reminder reminders, invoices, and respond to queries/complaints.

Customer Support: To provide assistance, resolve issues, and gather feedback.

Improvement of Services: To analyze usage patterns, identify popular services, improve efficiency, and develop new offerings.

Marketing and Promotions: To send offers, discounts, or information about other services (with clear opt-out options).

Legal Compliance & Fraud Prevention: To comply with legal obligations, enforce terms and conditions, or protect the rights, property, or safety of the company, its users, or others, and to detect and prevent fraudulent activities.

4. Sharing of Information

Service Providers/Technicians: Relevant personal data (name, address, phone number, service details) will be shared with the assigned plumber/technician to enable service delivery.

Third-Party Service Providers: Payment gateways, cloud hosting providers, analytics providers, and marketing partners. These entities are bound by confidentiality agreements and data protection standards.

Legal & Regulatory Authorities: If required by law, court order, or government request.

Business Transfers: In case of mergers, acquisitions, or asset sales, user data might be transferred as part of the assets.

No Sale of Data: We will not sell or rent your personal data to third parties for their independent marketing purposes.

5. Data Security and Retention

Data Security: We utilize security measures (e.g., encryption, firewalls, regular security audits) to protect personal data from unauthorized access, disclosure, alteration, or destruction, but acknowledge that no method of transmission over the internet is 100% secure.

Data Retention: We will only retain your personal data as long as necessary for the purposes for which it was collected, or as required by Indian law.

6. Data Principal Rights (As per DPDP Act)

The DPDP Act grants you, the Data Principal, stronger rights over your data:

Right to Access: You can request access to your personal data held by the service.
Right to Correction/Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): You can request deletion of your data under certain circumstances.
Right to Withdraw Consent: You have the right to withdraw your consent for data processing at any time, with clear instructions on how to do so (Note: Withdrawal may affect the ability to provide certain services).
Right to Nominate: A unique right under the DPDP Act, allowing you to nominate someone to exercise your rights in case of death or incapacity.
Right to Grievance Redressal: You have the right to complain to the Data Protection Board of India if your data protection rights are violated.

7. Other Policy Clauses

Children's Privacy: Our services are not intended for minors. We take measures to ensure that data of minors is not inadvertently collected.

Changes to the Policy: We reserve the right to update this policy, and users will be notified of such changes (e.g., via email, website notification) before they become effective.

8. Contact Information and Grievance Redressal

For privacy-related queries, data access requests, or grievance redressal, please contact our designated Data Protection Officer (DPO):

Designation: Data Protection Officer
Email: privacy@yourappdomain.in
Address: [Your Company Address]